Frequently Asked Questions

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the Red Rocks Amphitheatre website.

If you need to request ADA Accommodations for your hotel reservation OR VIP experience at The String Cheese Incident at Red Rocks, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA Requests will be processed in the order they are received and dependent on availability.

For Accessible Seating requests at the show, availability and type of accessible seating tickets will vary based on Red Rocks Amphitheater availability. Once your request is received, we will go over all available options.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or contacting us HERE. We would be happy to assist you!

All String Cheese Incident Travel Packages must be purchased online. Packages will go on sale Thursday, December 12, at 10AM MT. After you click “Buy Now” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

The price listed on our website for travel packages shows both the price per person for a package and the full ‘per package’ price for two guests, not including taxes and fees. Please note – if you are purchasing a travel package before January 10, 2025, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on January 10, 2025. If you purchase after January 10, 2025, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to January 10, 2025 and are on the payment plan but decide you’d like to make the second payment prior to the January 10, 2025 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Yes, all Travel Packages include two (2) tickets to the shows on July 18th and 19th. Depending on the package you select, you will either have the option of GA or VIP tickets.

Yes! All Travel Packages include tickets to see The String Cheese Incident on July 18 and July 19, 2025.

When purchasing your package, you will have the option to select GA or Premium Reserved tickets during the purchase process. If you select Premium Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

Yes! You will have the same ticket type and seat locations for reserved tickets for both nights included within your Travel Package.

Yes! You have tickets for each show night included in your Travel Package.

All tickets for The String Cheese Incident will be digital. In the weeks leading to the event, you will receive an email from AXS where you can claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your AXS account. Tickets are delivered via AXS mobile ID, Will Call, or AXS Mobile ID with collectors ticket, with the default setting being AXS Mobile ID. You will be required to use the same email address used to purchase your Travel Package to access your tickets in AXS. If you experience any issues accessing your tickets there will be friendly and knowledgeable 100x Staff at each hotel on check-in day to assist with any questions.

If you need additional ticketing assistance before you arrive, please email [email protected].

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then! 

Please note we cannot ship merchandise before or after the event.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, contact us immediately HERE and we will assess what we can do to help.

All VIP Packages must be purchased online. Tickets will go on sale on Thursday, December 12, at 10AM MT and will not require a password or code to purchase. After you click “Buy Now” next to your desired ticket type, you will be directed to our ticketing partner, AXS, to make and finalize your order.

There is no age restriction for any of these VIP packages!

Yes! Guests will have the opportunity to select either a Premium Reserved seat or General Admission ticket during checkout. Be sure to confirm you are purchasing your preferred ticket type.

General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for you. VIP packages include early entry to the venue which allows GA guests to have first access to the venue.

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

Yes, there is an 8 ticket limit for VIP tickets. 

We have entered the digital age, and we’re going to make things easier for you. All tickets for The String Cheese Incident at Red Rocks will now be digital. You will receive your digital tickets in your AXS account within a few weeks of the event taking place. You will be required to use the same email address used to purchase your order to receive your tickets in your AXS account. Please note, you will receive individual tickets for each show at Red Rocks through your AXS Account.

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details are subject to change. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the show.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

VIP tickets do not include parking. Please check the Red Rocks Amphitheatre website for more information regarding venue parking.

Single-pocket bags no larger than 13” wide, 15” tall and 8” deep can be brought into the venue. Small purses and fanny packs that are 6″ x 9″ or smaller, as well as hydration packs 2L or smaller, are also allowed. For more information regarding the bag policy, please visit the Red Rocks Amphitheatre website.

All VIP Packages are non-refundable, and the Feta Than The Rest VIP Experience and Cheesy Does It VIP Experience in rows 2-4 are non-transferrable. Please refer to our Purchase Policy for more details.

100x abides by the hotel’s standard hotel policy, viewable HERE. Kimpton Hotel Monaco check-in is at 4pm and check-out is at 11am.

There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

Your travel package is for two nights! If you would like to extend your stay, you will need to contact the hotel directly. If you wish to combine your reservations, please make sure you select the same room type purchased with your travel package. To request to connect your direct reservation with your travel package, please reach out to 100x prior to the deadline of Thursday, June 26, 2025. See ‘Travel Package Requests’ for more details.

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the Kimpton Hotel Monaco’s website.

The Kimpton Hotel Monaco is 15.8 miles from the Red Rocks Amphitheatre. Roundtrip shuttle transportation will be provided for all Travel Package guests.

You will be required to provide a valid credit card at check-in. Please refer to the Kimpton Hotel Monaco website for the most up to date information on incidental charges. 

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can contact us HERE with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

Any Travel Package request must be submitted to 100x by Thursday, June 26, 2025.

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to have the package holder information updated. Please contact us HERE with all of the information below prior to Thursday, June 26, 2025, with the request – requests are not guaranteed.

ORIGINAL PURCHASER NAME –

ORIGINAL PURCHASER EMAIL –

ORDER NUMBER –

PACKAGE TYPE –

NEW GUEST NAME –

NEW GUEST EMAIL –

NEW GUEST PHONE NUMBER – 

Once you have notified us by Thursday, June 26, 2025, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

If concert tickets are already in your AXS account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop on AXS’s website.

Please note: Travel Package transfers include the entire package (hotel stay, transportation and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

All hotel related requests can be sent directly to 100x HERE.

All requests must be submitted to 100x by Thursday, June 26, 2025.

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.